Configured Engine
R2 990 / month
Separate once-off setup
R12 000 – R20 000
Excluding VAT
- 1 support hours / month
- 5 staff · 1 sites
Indicative scope, not enforced limits. Portal-user volumes are agreed separately.
← Products
Customer operations
WhatsAppDesk
Turn incoming messages into accountable support work.
Concept · scoped build required
Proposed commercial packages, subject to discovery and a written scope. Monthly fees and once-off implementation are separate. All amounts are in South African rand, excluding VAT.
The problem
Important requests disappear inside personal chats without ownership or follow-up.
Who it is for
Small support teams handling recurring customer questions.
What it is designed to help with
- Guide structured request intake
- Assign ticket owners and priorities
- Keep customer-visible conversation history
- Review AI-assisted drafts before sending
- Track agreed response targets and exceptions
How it would work
- 01
Receive a customer message.
- 02
Collect essential request details.
- 03
Assign a ticket and priority.
- 04
Review a reply and customer history.
Adaptable to your industry
- Service businesses
- Customer support
Optional integrations
Subject to scoping, access, provider approval and separate usage costs. None are connected by this preview.
- WhatsApp Business Platform
- Customer portal
- AI-assisted drafting
Readiness & boundaries
Concept only. A dedicated number, provider approval and messaging policy are required. WhatsApp and AI usage are metered; nothing here sends messages.
This is a product concept, not a production-ready application. The workflow is illustrative. We agree requirements, validate a pilot and quote implementation before any go-live.
Before we scope it
Can I use this application today?
This is a product concept, not a production-ready application. The workflow is illustrative. We agree requirements, validate a pilot and quote implementation before any go-live.
Can it work with our existing systems?
Potential integrations are shown below. Access, licensing, data quality and security must be checked first; integrations and specialist migration are quoted separately.
What happens after I enquire?
We review your process, clarify requirements and propose a scoped quote. Submitting an enquiry does not create an order or commit you to a subscription.